Customer and Marketing Research
Our Customer and Marketing Research services focus on customer experience and satisfaction to propel your business forward. We will design and manage market research programs local and worldwide, perform data analyses, including reports and presentations on research projects and recommendations for management. Additionally, we can conduct internal employee surveys on the implementation of the customer satisfaction service improvement initiatives.
We bring our experience and expertise in managing global projects to your organization. We are experts in collecting global data, placing it in a local context and communicating results back to the brand.
We will work with your marketing department to implement a customer-focus strategy and lead a performance improvement effort. We will enhance and develop a customer satisfaction measurement program including actionable customer-driven initiatives. Additionally, we will design an internal measurement system to link customer satisfaction data to internal process improvement.
We have conducted customer experience studies for global Hi Tech and Telecom companies as well as other industries. We specialize in providing strategic roadmaps for building customer loyalty to impact business performance.
Our organizational consultancies services will help your organization become more strategically client-oriented and more effective through organizational development techniques and customer and market research.
Consultancies include development of action-oriented solutions to customer research data, such as external and internal customer satisfaction surveys and quantitative and qualitative research. This consists of surveys, performance evaluations, 360-degree staff evaluations, project evaluations, organizational mapping and more.
We design management training workshops, task force and team building sessions, organizational diagnosis, work flow analyses and implementation of employee-involvement programs.
We can improve your public relations profile through events organization, campaign design, workshop development, seminars, conferences and media work.
Whether you are new to your industry, beefing up a successful public image or looking to transform public opinion, we help you build credibility and support your business goals. We assist in creating an ongoing dialogue of interaction and involvement with your target audiences and those who influence them.
An event, whether a workshop, seminar or conference, is an excellent way to enhance a brand’s public image and associate it with expertise in a specific niche. We work with your organization to design and implement an event which serves this goal and positions your brand at the forefront of your industry.