"Efrat led and managed the annual global customer experience project commissioned to Ipsos from start to finish. The project included conducting in-person interviews with Gold Club customers worldwide with senior management and a web survey. She provided actionable information, presented to top management and gained their endorsement and buy-in. Efrat assisted us greatly in strengthening long term partnerships with our customers. She was very committed to this incredible challenge and terrific to work with! ".
"Efrat provided us with superior service for two years on our ongoing customer satisfaction tracking program with our worldwide customers. She was responsible for the project from inception (design phase) through execution. Project included gathering customer feedback through telephone interviews and web survey with customers around the globe who have purchased our presses, data analyses, reports and management presentation. This was an extremely challenging work which Efrat produced with professionalism and high caliber expertise."
"Efrat managed our annual worldwide customer experience studies for three years. She was responsible for delivering customized findings for each business unit geared towards implementing a customer focused-strategy in order to improve our products and services and build loyalty with our customers. She also assisted us in conducting internal employee surveys. Efrat is dedicated and creative and added considerable value, very highly recommended."